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Sometimes we get asked, “What is your BBB rating?”
The quick answer is that we don’t have one. (Believe it or not, this is actually a good thing).
Most people don’t know that the BBB is actually a private organization. It has nothing to do with the government and it actually makes money by selling memberships. Buying a membership is one way you can end up on the site.
The most common way that you get listed on their site is for someone to complain about your or your business. We don’t have any complaints, so we’re not listed. That’s why this is a good thing.
Here are some articles written by prominent organizations that highlight this:
CNN: Slammed by the government, A-rated by the Better Business Bureau
TIME Magazine: Why the Better Business Bureau Should Give Itself a Bad Grade
Consumer Reports: The truth about online rating services
NY Times: Sizing Up the Better Business Bureau and Its Rivals